Thanks for shopping with Smart Voss. we really appreciate your business.
Your satisfaction is our goal... please notice sometimes we get higher orders volume especially during promotions seasons, and in this case, we face some delays in shipping as we switch to ship from manufactures directly. due to high demand, we noticing a longer delivery time in some countries like Spain, UK, Germany, Iraq, Qatar, Kuwait.
Also, the majority of our promotions run with terms like (free shipping and no taxes) since we run in 114 countries around the world, we offer our customers special deals like this, demand will be high as usual, so please be patient all orders will be delivered.
We source our stuff from several vendors within US, Europe and Asia - which allows us to offer wholesale prices, with an often-changing variety with the highest quality materials and design. because of we ship from multiple warehouses, please allow up to 2-4 weeks for any items that may ship from international warehouses.
Tracking number available upon request. by default, our system will send out an automated email to all purchaser including the tracking number.
Please email us 24/7 or chat with us. our support department here to help you all year around.
Some gaming items will behold in your country customs for a couple of days, we have no control over this, we have to follow rules and policies in the destination country. please be aware of that. we will not issue any refund if these items hold in custom, we will contact them to expedite the process.
Estimated (might be 16 business) days production and/or processing and/or handling. unless otherwise mentioned.